Rating 4.5/5 | 46 Reviews
Get a free demo and see how you could supercharge your Customer Experience Team
Create meaningful, personalized connections with your customers while delivering real outcomes for your business.
Get your conversational AI demo
Trusted by thousands of brands worldwide
70% of customers prefer messaging over a phone call
Connect with your customers and address their unique needs in the way that they prefer and watch your results take off.
2x
uptick in employee efficiency
10x
conversion rate versus traditional digital
boost in customer satisfaction
20%
90%
automation containment rates
50%
decrease in agent attrition rates
2x
uptick in employee efficiency
10x
conversion rate versus traditional digital
20%
boost in customer satisfaction
90%
automation containment rates
50%
decrease in agent attrition rates
Understand
Deepen your understanding of consumers so they feel seen, heard, and valued
Behind every customer text, email, or call is a unique human with unique needs. Our purpose-built natural language understanding is built on data from billions of conversational interactions to power that understanding at scale.
Connect
Make millions of conversations as personal as one with a single, holistic Conversational AI platform
Conversational Cloud offers a simpler way to manage and automate all consumer conversations—all in one place. Meet consumers whenever they need, wherever they are.
Connect
Realize your brand’s potential to unlock new growth and better outcomes
The bottom line to raise your bottom line is to respond in kind. Turn routine consumer conversations into revenue-driving brand experiences. Bring certainty to uncertain moments, increasing customer satisfaction.
SUCCESS STORY
Conversational AI kept David's Bridal going during the pandemic
"We honestly don’t know how we would have survived the last couple of months without the option to message — it truly saved our business."
~ Holly Carroll, VP of Customer Service & Contact Center Operations
300
sales managers on messaging
7.5x
increase in messaging volume
700%
increase in sales via messaging
300
sales managers on messaging
7.5x
700%
increase in sales via messaging
SUCCESS STORY
Building Virgin Media’s conversational selling machine
"We’ve set out to be more mobile, more personal, and intentional in how our customers connect with us. And the result is that customers convert at a higher rate, and are happiest with their experience in the mobile channel."
~ Simon Perrin, Virgin Media Head of Sales
1M+
conversations per year
20%
incremental sales through messaging
86%
CSAT growth
29%
reduction in CPA
1M+
conversations per year
29%
20%
incremental sales through messaging
86%
CSAT growth
reduction in CPA
Conversational AI that’s anything but artificial
Create meaningful, personalized connections with your customers while delivering real outcomes for your business.
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increase in messaging volume
Use LivePerson to hit sales targets you've only dreamed of. Here's how:
Use LivePerson to hit sales targets you've only dreamed of. Here's how:
Use LivePerson to build seamless, helpful, and delightful customer experiences. Here's how:
Use LivePerson to build seamless, helpful, and delightful customer experiences. Here's how:
